Housing Services Program Manager

Position:     Housing Services Program Manager

Reports to:           Executive Director

Exempt Position:   40 hours/week

Starting Salary:     Starting $52,000 – $60,000, Health and Vacation Benefits


The purpose of the housing services manager’s position is to oversee the agency’s housing search and stabilization program with financial assistance; the Solace Transitional Housing Programs (for general homeless population and the units for DV Survivors), DV Rapid Re-housing (Federal and City funding), and Diversion Program.  This position administers program policies and procedures as well as supervises 14 staff and 1-2 interns throughout the year.  Primary responsibility for creating, executing and managing the program’s budget and funding plan.  The Housing Services Program Manager is a member of the agency’s management team which assists the Executive Director and Board of Directors in creating agency policies, coordinating agency-wide practices and procedures, and executing the strategic plan.


Program Management

  • Manages Housing Services programs: Housing search and stabilization program with financial assistance; the Solace Transitional Housing Programs (for general homeless population and the units for DV Survivors), DV Rapid Re-housing (Federal and City funding) and Diversion Program.
  • Provides leadership on program policies and procedures.
  • Documents and maintains program standard operating procedures.
  • Stays abreast of and communicates to staff about external policies and forces that impact clientele and low-income housing.
  • Communicates emerging issues in a timely manner to Director of Operations and Strategic Initiatives (DOSI).
  • Participates in external meetings with funders and other housing agencies to keep abreast of policies and funding to strengthen and build the program.

Staff Supervision & Support

  • Meets weekly with program staff, interns and volunteers to provide guidance, support, direction and for case reviews
  • Assists with establishing Housing services program goals and objectives.
  • Develops, monitors budget/productivity of staff
  • Conducts staff evaluations based on agency schedule and encourages opportunities for staff development.
  • Oversees office coverage for housing services staff.
  • Collaborates with managers in ICDA’s Property Management department to develop effective, communicative teams.
  • Provides oversight for ongoing projects under Housing Services.
  • Manages staff with cultural sensitivity.

Program Development

  • Develops and prepares grant proposals for existing and/or expanded pro­grams and funding.
  • Builds and fosters partnerships with other agencies and stakeholders as it relates to Housing Services programs.
  • Develops and sustains successful relationships with community agencies/ partners.
  • Responsible for training of new staff in case management delivery and ensuring case management staff are adequately trained in the protocols
  • Maintains client and program records in accordance with applicable standards and regulations, grant requirements, etc.
  • Maintains a high level of ethical conduct regarding confidentiality, boundaries, and professional stature
  • Participates in continuing education activities to stay current in area(s) of expertise

Contract Management

  • Assists in the development and negotiation of service program contracts with funding agencies.
  • Creates and submits monthly, quarterly, semi-annual, annual reports and invoices as required by funders.
  • Maintains and monitors contract files as related to Housing Services funding and agreements.
  • Prepares various programs templates for reports, data entry, and reporting for all financial documents related to the department.

Program Budget

  • Creates and effectively manages program budget, including tracking revenue and expenses.
  • Monitors program expenditures to ensure compliance with funding guidelines and budget parameters.


  • Monitors and assures quality of Housing Case Management staff documentation in clients files and agency database.
  • Maintains accurate records and collaborates in the preparation of reports, as required by funders, in an accurate and timely manner.
  • Collaborates with DOSI to develop and update departmental policies and procedures, annual budgets, and other tasks as required.
  • Attend meetings and meets regularly with DOSI to exchange pertinent information, receive supervision and make recommendations for proactive process improvements, policy and procedure changes.
  • Represents ICDA in external advocacy work relating to homelessness and housing, including attending meetings in key stakeholder groups.
  • Assists in hiring of new employees.
  • Attends meetings relating to the various programs that this position oversees monthly, quarterly and whenever important meetings are scheduled, internally and externally.
  • Acts as the Practicum Instructor and Liaison for students from UW Seattle and Bothell School of Social work.
  • Participates at conferences’ workshops as needed. Assists funders with evaluation of pilot programs that ICDA is part of.
  • Other duties as assigned


Minimal supervision. The Housing Services Program Manager reports directly to the Executive Director and works in collaboration with the agency’s management team.  A high degree of independence is required. Confidential matters are handled regularly, particularly with regards to DV SOLACE program.  An error could result in client difficulties, agency liability, funding loss or tense public relations.  Receives weekly check ins with the Executive Director regarding program planning, implementation and budgetingIII. SUPERVISION RECEIVED


  •  Masters degree in Social Work in related field, plus 3+ years’ work experience in housing-related services
  • Knowledge of: Asian/Pacific Islander, and people of color community issues, culturally relevant service delivery, and human service systems
  • Demonstrated self motivation, passion and commitment to promoting and advocating for affordable and fair housing
  • Strong organizational and interpersonal skills
  • Strong teamwork and independent working skills
  • Demonstrated experience in working with diverse populations
  • Computer proficiency (MS Office)
  • Excellent written and oral communication skills
  • Community oriented and positive work attitude
  • Ability to manage multiple projects simultaneously. Must be culturally competent in dealing with staff

V. PREFERRED QUALIFICATIONS (Education, experience, and other skills)

  • Master’s degree in Social Work or related field
  • Oral and Written fluency in English
  • Demonstrated knowledge of domestic violence issues
  • Demonstrated experience with grant proposal writing
  • Demonstrated experience supervising multicultural staff


  • All staff including supervisors/ managers must comply with Washington Administration Code (WAC)
  • After the initial 50 hours of training, staff providing supportive services and staff supervisors must obtain an annual minimum of thirty hours of continuing education training beginning and, in every year, thereafter.
  • Continuing education training must include:
    • A minimum of fifteen hours of training on advocacy that is directly related to serving victims of domestic violence and their children.
    • A minimum of five hours of training on providing services and advocacy to individuals from marginalized populations.
    • Not more than ten hours of the thirty hours of continuing education training can be obtained from video, audio, or similar self-study methods.

Interim CDA is an equal opportunity employer. We seek individuals that represent the community we serve bringing with them varied perspectives, skills and lived experiences.

Position is open until filled. People of color encouraged to apply. Please send your resume to Lynette Seigafo at lseigafo@interimcda.org

This position will remain open until suitable candidates have been selected.

Job Category: Housing Services Program
Job Type: Full Time

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